FIRST NATIONAL BANK - HEAD OFFICE FNB Botswana Contacts - Gaborone

2.3 4 Reviews
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Company name
First Place/Head Office Plot 54362 CBD Gaborone PO Box 1552 Gaborone, Gaborone, Botswana
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Website address
Working hours
  • Monday: 09:00 - 15:30
  • Tuesday: 09:00 - 15:30
  • Wednesday: 09:00 - 15:30
  • Thursday: 09:00 - 15:30
  • Friday: 09:00 - 15:30
  • Saturday: 08:30 - 12:30
  • Sunday: Closed
Establishment year 1991
Employees 101-250
E-mail address
Listed in categories
General BusinessLeasingBanks, Credit UnionsFinancial ActivityPayroll ServicesMoney Service Business
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Company description
First National Bank Botswana (FNBB) was registered in 1991, as a wholly owned subsidiary of First National Bank Holdings (Botswana). Various acquisitions led to the Bank becoming a listed entity on the Botswana Stock Exchange in 1993. As at December 2017, FNBB is the largest company on the Botswana Stock Exchange by capitalisation. The Bank has the largest balance sheet of all banks in Botswana, totalling P23.9 billion, and the largest advances book over P15 billion. FNBB has, in its 26 years of operation, become the most profitable bank in Botswana with the most diversified balance sheet structured to achieve sustainable profits in all economic conditions.

Employing 1314 people, FNBB services customers across the country through a network of 151 ATMs, 25 Slimline ATMs, 55 ATMs with  
Show more Deposit and 24 branches. FNBB is a leader in innovative banking products and has had many firsts in Botswana: First to introduce a Pula based credit card; First to offer internet banking; First to introduce inContact - real time transaction based SMS/email messaging; First bank in Botswana to establish a charitable Foundation; First to introduce Cellphone Banking; First to introduce an instant accounting solution for SMMEs; First to introduce Mobile ATMs; First to introduce a one stop payment solution - FirstPay Portal; First to introduce eWallet, First to introduce ATMs with Deposit; First to introduce eWallet Bulk Send, First to introduce Smart Device offering, First to introduce FNB withdraw with PayPal and First to introduce the eBucks Rewards Programme.

The Bank executes its corporate social responsibility (CSR) through the FNBB Foundation which is one of the biggest corporate donors and a leader in CSR not only in the financial services sector but also in the country. Established in 2001, to date the Foundation has invested over P40 million in various social responsibility projects, enriching and uplifting the lives of many people in need across the country. Annually, the Bank contributes up to 1% of its after tax profits to the Foundation. An extension of the Foundation's commitment towards the community is the Staff Volunteer Programme which is an initiative that affords the Bank's employees an opportunity to identify a deserving project of their choice in their respective localities, to donate funds and volunteer their time.


4 Reviews
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ATM Deposits
I have made atm deposits at two separate times at railpark and mogoditshane branch both of which have never appeared on my account what could be the problem?
answer your phones!!!!!!!!!!!!!!!!
The time is 12h45 on 07/12/2017, i am trying to call your Maun branch on ********, my cell phone has 'Timed out' three times without anyone answering the phone at the Bank, on the fourth time they answered. Unfortunately this is the norm for FNB. The lady who eventually answered, Miss Josef, could not provide me with a reason why they don't answer the phones timeously.
Your service is pathetic!! This is a reflection on YOU, the management of the bank!!!
Good morning. I have a complaint regarding the service in FNB Lobatse. My husband is disabled and I phoned he branch to make an appointment so that me and my husband can come to see them regarding a loan. If I am correct, disabled and old people must be helped first. When I came into the bank there was NO chair for him to sit on. Only 3 chairs that was occupied. I asked for a chair for my husband because he can not stand. He only have 1 leg. The employee who I asked starts laughing and thinks it was a joke. 1 of the customers was so nice to give him her chair. Then I had to wait until I could see 1 of the other employees working at FNB. I explained my situation to him and he said that he will help me. He spoke with my husband and it took him 10 minutes to get the form my husband had to sign. Then I had to hear that the 1st employee whom I phoned did not tell me about all the forms that I need for the loan. After my husband signed the form I was informed that I could go straigt to Lala. When I got to Lala she started with another clients letters on the computer while I was sitting in front of her. It was 15 minutes I had to wait and then she attended to her phone that was ringing. Then 1 of the other employees came into her office and she attended to her. I asked them for the forms my husband signed and they asked me why. I told them I want my forms so that I could leave because I did not get any service from Lala.(I was for an hour in the bank already before I was send to Lala's office). Lala told me I jumped the Que and that the other person was there before me. I told her that I phoned to make arrangements but they forgot about me. This is not the 1st time I have problems with FNB Lobatse. The Company I work for also struggle now for the last 3 to 4 months to open an business account for 3 of our offices. All our Company accounts is with FNB Lobatse but the service is very poor. We do not get any service from FNB Lobatse because Lala never phone me back and our forms if getting lost in her office. I had to give the same documents to her already 5 times. We decided that we will have to move all our personal and business accounts from FNB Lobatse. I wanted to apply for a loan for myself at FNB Lobatse because I am a long time client but there is NO absolutely NO service in FNB Lobatse.
Just thought of mentioning how helpful it is to be still getting excellent financial services from my FNB branch in Broadhurst. I have been overseas for a couple of years now, and very thankful that I get assisted accordingly irregardless of the distance. Mrs Nametsegang Muthina has been tirelessly and effectively making it all possible for me, whenever I needed to check out with my account and she makes sure to meet all my requests. This is much appreciated and I believe everyone else outside Botswana continues to enjoy the same kind of services!! Le kamoso betsho!!
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Questions & Answers

I wanna know what happened to my account because I saw a negative balance which I dnt knw about it
I want to register for online banking but iam stuck on the way because they needed OTP cell phone,of which I dont not know it neither have I received any message about it,help please
Want to know if you can draft a bank letter that have my banking details
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