The Handy men IT Services program provides affordable proactive IT management and support to growing businesses. Utilizing our unique framework for providing IT services and electronics services, The Handy Men provides a range of proactive services to keep your computer systems up and running and business productive.
• Site Assessment and Inventory
• Proactive Service
• Management and Status Reporting
• Best Practice Driven
• Automated and Reliable
• Cost Management and Control
• Managed Expansion and Growth
Our goal is to serve as your technology partner with a focus on providing solutions. We use a consultative approach to evaluate your business and technology needs and then advise on the best solutions for your current and future needs. The Handy M en can save your organization time and money through better use of appropriate technologies especially in the Botswana. We are also flexible to work hand in hand with your supplies in positions for maintenance, to reduce transport cost and man power which your employees face during the demanding of IT outstanding jobs on sites. By going out in behalf of your officers with lower costs compared to asking IT companies at a distance of Gaborone. The other way which we use for cutting costs working within your premises & transportation for outlet location (settlements) for repairing your IT products. Instead taking them to our place, workshop & also looking at the security advantage.
System Administration Based on Your Business Needs
Your annual Workstation IT Service contract can be bundled with discretionary onsite system administration hours that you can use whenever you need our engineers to perform tasks on-site. You may also purchase additional on-site hours, at a good price, for such tasks as break/fix occurrences, initial system deployment, and major OS upgrades. During the initial implementation, our engineers will discuss all steps of the implementation with you prior to beginning. They will then install the software necessary for remote administration, performing any reconfiguration required to bring all administered systems to a known state for easier monitoring and management. Configuration changes are documented and provided to you. As you know other places of Botswana do not have good facilities of IT service unlike town & big villages like Serowe and Mogoditshane, we are here to provide you with IT Service so that you serve your clients with special services all the time. Some of the districts do not have internet access except for your organization assistance. In such cases you have to be up to date time to time so that you can able to proved excellent service to keep your brand name in higher levels.
Service and Deliverables to Keep Your System Running Right
The Workstation IT Services program provides the critical tasks to keep your system up and running. In places like Kgalagardi you may find 20% of people who are not familiar with same of OS like the latest once. We might change same of OS to add windows7 OS, not because of clients only but looking at the type of your CPUs. In most cases we find that employees use the same size of Ground CPUs with server, and the same server will be used to do other services like printing or editing customers documents. This becomes too heavy for the server to perform the important tasks at the same time. Tasks conducted by our Managed Services engineers to enable workstation managed IT services include:
• Site Assessment
- Review system infrastructure and network security policies, hide CPU
• Network Consistency
- Bring infrastructure and systems to a known state; install applications, patches, or updates required
• Site Database
- Inventory database containing your system hardware and software wiring
• Review Managed Service Activities
- Service and support procedures, discretionary on-site time, and the parameters of the service
1 data recovery
2 –this will enable the user to recover the information, unhide hidden folders, unlock /lock USB.
On-going Managed Services include:
• User Account Management
• Security Patch Management
• Software License Reporting
• Client Network Configuration Management
• 24x7 Workstation Monitoring
• Disk Space, Partition and Usage Management
• End User Remote Control
• Management Reporting
• System Inventory Reporting
On-Site System Administration Service
Most tasks Comprehensive System Administration Services
• On-site break/fix maintenance of MAC and Windows OS-based workstations and attached peripherals
• Knowledge transfer to in-house administrators and end users
• Optional on-site hardware maintenance
• Increase efficiency: respond faster to problems and meet required service levels
• Increase effectiveness: only used when needed
• Realize value: reduce your cost of ownership
Your on-site engineer can perform any of these tasks:
• Setup and deployment of new systems
• Assist with the allocation of system resources
• Assist in hardware failure determination and resolution
• Assist in hardware maintenance as required; diagnosis and repair of defective hardware by replacing parts; and installation of hardware upgrades and new systems
Third-Party Software Support Coordination
As an added service, The Handy Men will provide support coordination for the internet units
• One number to call for issues with internet and net work systems
• Provide a technical liaison to all Tsabong District Council IT sites
• Track issues through resolution
• Provide matrix and analysis of issues
• One point of contact - easy to remember and hand off for all aspects of the issue
• Consistent communication – helps to expedite a resolution
• Increased efficiency – users do not have to wait on-line with Tsabong District Council IT sites representatives to resolve issues
The Handy men will provide software support coordination for the internet related issues. Your account manager will field requests or trouble calls, log the request with Tsabong District Council} and track the issue through resolution.
The Handy Men will provide Client with the IT Services as defined in Exhibit A.
The Handy Men will provide Client IT Service of On-Site System Administration Services per request of Hukuntsi Sub District council, as defined in Exhibit A. Should Client receive On-Site services that exceed the monthly time allotment, The Handy Men will provide an accounting at the end of each month with an invoice for the outstanding balance.
Upgrading or replacing hardware or software normally requires on-site service. Fees do not include the cost of new or replacement hardware, software, cabling or other equipment that may be required to perform services under this agreement. Client will be quoted a price for new or replacement equipment prior to installation, and will sign a work order therefore and be billed separately.
The Handy Men shall, in addition to the standard services identified above, provide Third Party Software Support Coordination as defined in Exhibit A.
CPU cleaning& updates
Networking per CPU:
Network cable diagnosing’s
One time Installation Fee:
Network Rewiring per port
Diagnosing of power supplies/replacing
Data recovering per file
Printer cleaning & repairing
Virus & spyware removal
Computer hardware repair
Antivirus & security setup
In home printer & peripheral setup
Computer health check
Delete unwanted junk files
Optimize setup programs for quicker boot times
Update outdated software’s to the latest versions
Updates for antivirus Avast 4.8 free for one year+ one year license
Upgrading form XP to windows 7 ultimate & also be done for all repaired CPU in Primary school (all sites).
NEW PROJECT & FUTURE PROJECT
Rustproofing treatments for steel water tanks & cleaning program of lime in galvanized steel tank
Steel water tanks have one major drawback – rusting. Over the years many attempts have been made, with little success, to slow the corrosive action within these tanks. The goal of this project is to identify the most promising and cost effective materials and/or treatments that will guarantee a reasonable life expectancy for a treated steel tank. The first question that comes to mind is: Why use steel tanks with their inherent rust problems when other tank materials are available? Although materials such as aluminum, fiberglass, polypropylene and stainless steel do not rust, each presents its’ own peculiar problems in tank construction. For example, aluminum is relatively weak, requires special welding equipment and is prone to joint fatigue. Fiberglass is often unsound for rugged, off-the-road use. In addition, algae formation can be a problem in water filled fiberglass tanks left in the sunlight for extended periods. Polypropylene requires special fabrication techniques. Stainless steel is an ideal material for the fabrication of water tanks, but requires a special welding process and is extremely expensive. Low cost, durability, availability, and ease of construction make steel a logical choice in the fabrication of water tanks. Most fire suppression organizations have access to shops with the necessary equipment to construct and maintain steel tanks. The large numbers of steel tanks presently in use guarantee that rust and corrosion will continue to be a problem for many years.
Three possible ways to deal with rust and corrosion problems in steel water tanks are:
1. Coat or treat inside tank surface with some substance.
2. Add rust-inhibiting chemicals directly to the water in the tank.
3. Add sacrificial anode – normally a magnesium rod – to reduce the corrosion rate of tank.
4. Do nothing at all and replace the tank when it rusts through.
INTERIOR TANK COATINGS:
The Roscommon Equipment Center (REC) did not have the personnel or time available to test every type of rust protection product for water tank interiors. Past experience seemed to indicate that cold galvanizing compounds offer superior rust protection over most other products. Therefore REC concentrated research on cold galvanizing compounds It is important to understand the difference between galvanizing compounds and paints. Paints work by sealing out moisture. Thus they retard corrosion by physically reducing or blocking moisture penetration and the subsequent oxidation of the iron. The major problem with sealing paints is that if the coating is scratched or wears off the iron or steel is once again subject to rusting.
Galvanizing compounds both physically and chemically seal the tank from moisture penetration. Galvanizing compounds contain 95 percent pure zinc and 5 percent liquid binders. When a galvanized tank is scratched, pure unbounded zinc available in the coating forms a galvanic cell with the iron or steel. The newly formed insoluble zinc oxide coating prevents further rusting. As with other types of rust prevention coatings, surface preparation is the most important step when applying cold galvanizing compounds. Surfaces must be free of foreign material and scale for best.
SOLAR ROOFING TILES
Beginning on the Effective Date of this agreement, Client will be billed according to the above-stated payment schedule, in advance for applicable fees. Monthly service overage charges and hardware/software costs, if any, shall be billed monthly. Any amount due to The Handy Men under this Agreement shall be payable in full upon receipt of an invoice therefore, without withholding, deduction or offset of any amounts for any purpose. Any amount not paid within 30 days of the date of each invoice shall be subject to an interest charge equal to the littlest of 5% monthly or the maximum interest charge permissible under applicable law, payable on demand. Any charges not disputed by Client in good faith within 7 days of the receipt of an invoice therefore will be deemed approved and accepted by Client.
The Handy Men Contractors & Maintenance Insurance (Pty) Ltd is a dynamic and diversified company which has been established in 2004. It is a hundred percent Botswana citizen owned company and is rapidly growing into the nations and international level. Its objectives are also in line with the nation’s principles of development and self-reliance which relate to Botswana’s vision2016.The development of small medium sized enterprises is a vital component to achieve employment in Botswana. This is an important mechanism for involving the citizens in the process of industrialization. This therefore helps Botswana build a prosperous, productive and innovative nation in order to have sustainable economic growth and diversification.
It aims to be a sterling company engaged in the distributing an importing of a range of quality products across industries such as Engineering, pipe, electrical, and electronic, motor spare parts, catering spares, stoves gas and electric, caravan, air-conditions and spares, camping equipment, fire equipment, first aid equipment, protective clothing, solar panel equipment and batteries, building equipment, computer accessories, gymnasium equipment, heavy duty machinery furniture. This is in line with its objectives of distributing of superior quality products and to customize and deliver products/ goods well in stipulated time where we can have a carved niche. The product is to be distributed keeping in mind the customer requirements.
Whilst advancing with modern technology and the latest development in the industry, “The Handy Men Contractors & Maintenance Insurance (Pty) Ltd is working hand to hand with local and international companies so that we bring quality products to best technology in Botswana.
We intend to synergize market dynamics with our sharp business acumen to import comprehensive range of international quality products such as: Air-Conditions, catering spares, heavy duty machinery, stoves gas and electric, caravan, solar panel equipment and batteries that cater to the versatile requirements of diverse industries.
With our pro-active and quality conscious approach, we would consolidate ourselves not only in the domestic market but also abroad.
Apart from distributing we also do contraction and maintenance, demonstrates all new product in the industry and market small business. The company has a diverse market for its products ranging from public to privet institutions, individual vendors and individual household
The company targets
Department of buildings & Engineering services, Hospitals, Development trust, Colleges, Police, Botswana Defense force, Hotels, Restaurants, Fast food outlets, Department of Wildlife & tourism, Council, Department of roads.
Apart from opening branches in most towns of Botswana we consider setting up distribution stands in major residential areas convenient to customers’ supply channels. The company will open other distribution center around the country as a way of placing products closer to the consumers.
The handy men will get a jump-start to building its client base primarily because of its location and uniqueness as well as quality service. This will make it very easy for new clients to try The Handy Men’s outdoor advertising for the first time. It will then take my total focus on customer service to ensure that those clients return. We will service our customers through our retail location on Main Street. Pick-up and supply service may be offered as well, depending on demand. Customers will also be able to send us documents for duplication and printing via e-mail.
The company’s management is its major strength, is to lead by people with well-balance qualities critical to success of every business.
Qualification of workforce
The company is owned & managed by citizen of Botswana who holds a degree in technical sales and marketing, and Promotion who is worked for the followings: Einstein Technology, Castor Africa, and Floor Master. Our company has four in IT employees.
The Handy Men Contractors & Maintenance Insurance (Pty) Ltd has 1 ton truck, which deliver’s goods around Botswana.
Bank details: The Handy Men Contractors
First National bank
Branch no: 281667
Account no: 62536185201.
Location: Hukuntsi. Goo-khibani ward Along Luhutshelo RD
Mr. Thuso Matenge
Mr. Kesebone Toteng