Job vacancy Outbound Collections Agent in Gaborone

WORK AT
Nimble Group
Segoditshane Way, 1st Floor, Professional House, Botswana Building, Society Mall, Broadhurst, Gaborone, Botswana
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Job Type
Employee
Job Status
Full Time
Announced
2 Aug, 2019
Job Title

Outbound Collections Agent

Job Location
Gaborone
Job Presentation
Job Purpose: To negotiate with arrears account customers to maximise debt recovery and profitability.

Requirements
  • Requirements
  • A minimum of 6 months working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment - with proven evidence of past performance
  • Criminal clear
  • Strong communication skills
  • Computer literate
  • Understanding / working knowledge of a collections system is advantageous
  • Skills
  • Target driven
  • High level of integrity
  • Strong work ethic
  • Self-motivated
  • Able to work under pressure
  • Reliable
  • Time management
  • Able to work in a team
Responsibilities
  • Key Performance areas:
  • COLLECTIONS MANAGEMENT
  • Ensure that allocated collection target/s are achieved
  • Ensure that allocated productivity target/s are achieved
  • Use effective communication and negotiation to ensure successful commitments to pay (Promises to Pay)
  • Follow-up daily on progress of the PTP's and the respective statuses to optimise collections
  • Ensure full understanding of product/s working on
  • QUALITY MANAGEMENT
  • Understands, interprets and applies laws, rules, regulations, policies and/or procedures to collections process
  • Adhere to / utilize the collections call script/s
  • Ensure that all debtors information held on record is up to date and accurate Ensure that the accounts are properly maintained at all time on the collections system
  • Deals with people and/or debtors in a manner which shows empathy, tact, and professionalism
Benefits
  • Remuneration Structure
  • Basic Salary PLUS Uncapped Commission
  • Funeral Cover (at the full cost of the employer)
  • Life Cover (at the full cost of the employer)
  • Disability Cover (at the full cost of the employer)
Salary
Negotiable


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