Shype Thabo Dube

Service and Sales consultant

I am a call center agent with expertise in customer satisfaction and retention, and productivity, and costs.
In all the past roles that I have held, I have fostered strong relationships with customers and strategic associates. Working as a Sales agent at Botswana life, I reached all my targets. I simultaneously gained respect from staff and management through effective communication and liaison.

Work Experience

2019 - 2019
Botswana life
Anti money laundering officer
Ensuring their firm’s compliance with AML controls
Dealing with any information, knowledge, or suspicion of money laundering – and properly disclosing such matters to law enforcement
2019 - 2020
ABSA bank
Sales Consultant
Meeting or exceeding sales goals
Negotiating all contracts with prospective clients
Helping determine pricing schedules for quotes, promotions, and negotiations
2020 -
FNB
Service consultant
Providing customers with needed information and support
Making outbound calls
Receiving inbound calls
Utilizing computer technology to handle a high volume of calls
Sending and replying to emails and messages

Education

2015 - 2018
University of derby
BA(HON) International Tourism Management
2019 - 2020
Insurance Training Institute
COP

Skills

Active listening skills
Communication skills
Computer skills
Customer service skills

Hobbies

Reading
Going to Church
Travelling

Personal Details

Sex: Male
Marital Status: Single
Religion: North
Nationality: Motswana
Date of Birth: 11/05/1995

References

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