SALES AGENT TEAMLEAD

The clearing, settlement and reconciliation of Prepaid, Credit and Debit Card Local & International transactions are governed by Visa International clearing and settlement rules therefore Visa must be settled for the files submitted and received daily.
Credit card billing statements, transaction processing and financial adjustments
Visa International also bills us for Billing events which are processed daily to Expense and Revenue accounts.
Customers transfer funds through I-banking and M-Banking daily.
Visa returns and MI are submitted to stakeholders as per schedules in place.

• Ensure that Swift Operation printers are functioning properly on daily basis
• Give all incoming Swift messages to the concerned department / persons.
• Make sure that all outgoing swift messages are sent with correct details per customer instructions
• Ensure that all urgent messages are handling properly.
• Arranging or Testing of Swift PCCONNECT.
• Preparing of all L/C work (Opening of L/C and amendments etc.) through Swift.
• Preparing all Swift Payment Orders and normal messages.
• Keeping strict physical control on over all Swift room to avoid any misplacement of data.
• If any associated problem occurs or faced and that cannot be solved then such problem should be immediately to be reported to the attention of Operations Head

• To participate and ensure that clearing with other Banks and ECH is done daily at agreed times.
• To ensure that Clearing files are generated and sent to clearing house
• Link between the Bank and other Banks in Clearing related matters
• Responsible for performing the day to day operations and supervisory duties of the Item Processing Department.
• Assists the Item Processing Manager in ensuring that all department functions and activities operate effectively, efficiently, and securely within established deadlines and service levels.
• Oversees day, night and month end processing operations of mainframe, host and core processing systems.
• Coordinates the activities support personnel for computer operations, sorting, proof, statement preparation, and all other related areas and departments.
• Performs a variety of routine daily tasks; reviews reports, prepares correspondence; participates in special department projects.
• Performs direct supervisory duties of department staff, and coordinates staff for coverage in all related areas.
• Train and develop subordinates in clearing related matters.
• First line of contact with Sybrin and central IT.
• Manage flow of work from Branches to Item Processing Centre to ensure adherence of deadlines
• Ensure adherence to Electronic Clearing House Rules
• Preparing financial clearances per agent bank on daily basis.
• Cross checking the incoming and outgoing for incorrect entries and missing cheques as well as dealing with queries related to these.
• Balancing/ expunging of the entire bank’s clearing suspense accounts.
• Make sure that outgoing and incoming electronic transfer files are processed on time

• Ensure smooth and efficient day to day operations for the back office activities.
• Ensure all payments, settlements and reconciliations are correct.
• Managing the processes to clear and settle transactions.
• Reconciling systems by checking that the data flows from the revenue-generating front office to the operations systems (operations control).
• Monitoring the activity and reports of daily transactions.
• Having sole responsibility for handling specific client issues related to back office operations.
• Ensuring that client protection rules are adhered to.
• Ensuring that the Cash account daily reconciles with physical cash held.
• Ensuring that all security arrangements.i.e alarm, policemen on site etc are all in place.
• Develop and test business continuity plan for the branch.
• Ensure that Safety, health and Environmental standard are adhered,
• Management of property within the branch

• To participate and ensure that clearing with other Banks and ECH is done daily at agreed times.
• To ensure that Clearing files are generated and sent to clearing house
• Link between the Bank and other Banks in Clearing related matters
• Responsible for performing the day to day operations and supervisory duties of the Item Processing Department.
• Coordinates the activities support personnel for computer operations, sorting, proof, statement preparation, and all other related areas and departments.
• Performs a variety of routine daily tasks; reviews reports, prepares correspondence; participates in special department projects.
• Performs direct supervisory duties of department staff, and coordinates staff for coverage in all related areas.
• Train and develop subordinates in clearing related matters.
• Manage flow of work from Branches to Item Processing Centre to ensure adherence of deadlines
• Ensure adherence to Electronic Clearing House Rules
• Preparing financial clearances per agent bank on daily basis.
• Cross checking the incoming and outgoing for incorrect entries and missing cheques as well as dealing with queries related to these.
• Preparing financial clearances per agent bank on daily basis.
• Cross checking the incoming and outgoing for incorrect entries and missing cheques
• as well as dealing with queries related to these.
• Posting customers’ deposits into their accounts using Flex-cube and the Cheque Imaging systems (NCR).

PURPOSE OF THE JOB:

To ensure that operational and routine procedures in Operations Processing Centre (OPC) meet the required standards in a most effective manner in compliance with laid down procedures.

Principal Accountabilities.
• Operations: Responsible for the smooth running of the Operations Processing Centre Systems and providing support to Customer Care Centre, Reconciliation, Processing consolidated payments and Back office Departments in order to maintain superior level of customer service.
• Manage Operational Risk: Communicate system in capabilities and system errors to management on time.