CAREER OBJECTIVE: To be part of a professional team working in a dedicated customer service and financial field. A dedicated worker aiming to help achieve company goals and take on more responsibility as quickly as possible. Ability to work independently with high motivation toward new knowledge and a good player.
Keitumetse Sebifelo
Call Center Outbound Retention Consultant
Work Experience
- 2020 - 2021MRI BOTSWANACALL CENTER OUTBOUND RETENTION CONSULTANTOutbound Call Center Consultant Outbound Call Center Services Training and quality assurance Client management services Outsourced and co-sourced services Revenue generation and new business client retention Customer satisfaction Monitor and cost of operations per customer
- 2008 - 2014BUDGET RENT A CARSENIOR CUSTOMER SERVICE REPRESENTATIVEOverall management of Francistown branch Attend to customer bookings Fleet management Handle petty cash Resolving customers’ queries & complains Consolidate daily and monthly accounts Facilitate proper vehicle maintenance Prepare monthly fuel usage reports Supervise drivers
- 2018 - 2020HERTZ CAR RENTALCUSTOMER SERVICE CONSULTANTSales & marketing, Renting out cars, Banking , Leasing with different companies for business and Supervising of drivers
Education
- 2015 - 2016BOTSWANA ACCOUNTANCY COLLEGEPOST GRADUATE IN ENTERPRISE RISK MANAGEMENT
Skills
- SKILLS AND COMPETENCIES
- Solving problems
- Delivering on time
- Team work
- Customer Oriented
- Communication
Hobbies
- Reading
- Travelling and meeting people
- Cooking and gardening
- jogging and swimming
Personal Details
- Sex: Female
- Marital Status: Single
- Religion: Christianity
- Nationality: Motswana
- Date of Birth: 25 November 1981
References
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