Help desk operator; ICT Level 1 Field Engineer; System administrator, Data Clerk

•Update work done by technicians in the company system
•Get feedback from valued customers about the provided services
•Give weekly reports on jobs done during weekly, Tuesday meetings
•Get information about all customers for all services from sales representatives
•Capture information about the call-outs status into the system
•Job card handling which included assigning call-outs to technicians
•Responding within agreed time limits to call-outs, prioritizing and managing many open call-outs at the same time, working on the same task until its completed within the agreed time limit with respective customers.
•Purchase order handling and store keeping duties for the DIT project (Northern Region): ordering computer & printer spares; and sending them to respective branches, stock taking every month, taking machines for warranty repairs, quotation handling and recording the number of computer & printer spare parts used per week for the DIT project. Checking item warranty, especially with Dell and HP. Warranty repairs duties included making all necessary arrangement with the above-mentioned manufacturers through phone calls and emails.
•Maintaining upkeep of the company inventory (taking care of the whole company warehouse, noting what comes in and what goes out of the office), purchase order handling (including follow up with suppliers on ordered equipment), receiving all incoming orders into the company, handling delivery notes and all outgoing items to respective customers.

•Format laptops and PCs
•Clean viruses using Hirens and other compatible antivirus
•Fix laptop hardware and CPUs, replacing parts as per request
•Troubleshoot printers and servers
•Installing and configuring computer and server hardware, operating systems and applications
•Update work done by technicians in the company system
•Get feedback from valued customers about the provided services
•Give weekly reports on jobs done during weekly, Monday meetings
•Get information about all customers for all services from sales representatives
•Capture information about the call-outs status into the system
•Job card handling which included assigning call-outs to technicians
•Responding within agreed time limits to call-outs, prioritizing and managing many open call-outs at the same time, working on the same task until its completed within the agreed time limit with respective customers