Self employed

Monitoring and reporting on customers, market and competitor activity
Troubleshooting and resolving technical issues efficiently
Handling customer complaints and claims
Scheduled site visits
Product promotion\marketing

Troubleshooting users’ IT issues and resolving them or just advising.
Performing networking basics on client computers.
Installation and setup of client operating systems on desktops.
Working with wireless Cisco controller
Using remote administration tools (RAT) to assist users.
Remote control to UNIX based servers using putty application
Network &local printer setup, configuration and troubleshooting

NETWORK ADMINISTRATOR

Monitoring network and system to improve performance
Maintaining, repairing and upgrading network &computer systems.
Diagnosing and fixing problems or potential problems with network, hardware, software and systems
Using remote administration tools(RAT) to assist users and monitor servers
Using the admin centre to manage email settings
Assigning and enforcing security policies regarding authentication and authorisation of users.

HELPDESK
Handling incoming calls and assigning calls.
Respond queries in person or over the phone.
Solving complex technical, network and printers’ issues.
Identifying problems cause and taking necessary actions to solve problems.
Install, modify and repair computer hardware and software.

Define application problem by conferring with clients; evaluating procedures and processes.
Develop solution by preparing and evaluating alternative workflow solutions.
Software programming and customisation.
Training client personnel
Providing ICT support for office and clients.
Writing proposal and presentations
Respond and look for tenders.