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Eric

Customer service officer

Results – driven and versatile customer support specialist with comprehensive knowledge to readily support a variety of professional undertakings. Strong ability to anticipate and proactively address customer needs for high levels of client satisfaction. I thrive on challenge and am flexible, adaptable and willing to learn.

Work Experience

  • 2014 - 2020
    BTC
    Customer service officer/ call center agent
    Customer Service Executive/ Call Center Agent (BTC), Med Rescue International Botswana
    April 2015 to Recent
    • Receive and respond to inbound telephone enquiries/make outbound sales calls, using standard scripts and responses, acting as BTCL’s first-level contact with customers
    • Manage a high-volume workload within a deadline-driven environment. Resolved an average of 210 inquiries in any given day and consistently met performance benchmarks in all areas (speed, accuracy, volume).
    • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Education

  • 2007 - 2012
    Limkokwing University of Creative Technology Botswana
    Software Engineering with Multimedia

Skills

  • • Well organized, eager to learn and pro-active
  • • Have a competitive attitude and can thrive under pressure.
  • • Excellent communication skills- interact both with clients and cross-company workers.
  • • Effective problem solving abilities
  • • Organized – Ability to multi-task and prioritize effectively

Hobbies

  • • Sports – Walking, Exercise, Soccer/Football
  • • Traveling, driving cross borders and long distances
  • • Socializing – Community work, Church Activities, Volunteer Work

Personal Details

  • Sex: Male
  • Marital Status: Single
  • Religion: Christianity
  • Nationality: Motswana
  • Date of Birth: 28/07/1987

References

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