Eric
Customer service officer
Results – driven and versatile customer support specialist with comprehensive knowledge to readily support a variety of professional undertakings. Strong ability to anticipate and proactively address customer needs for high levels of client satisfaction. I thrive on challenge and am flexible, adaptable and willing to learn.
Work Experience
- 2014 - 2020BTCCustomer service officer/ call center agentCustomer Service Executive/ Call Center Agent (BTC), Med Rescue International Botswana
April 2015 to Recent
• Receive and respond to inbound telephone enquiries/make outbound sales calls, using standard scripts and responses, acting as BTCL’s first-level contact with customers
• Manage a high-volume workload within a deadline-driven environment. Resolved an average of 210 inquiries in any given day and consistently met performance benchmarks in all areas (speed, accuracy, volume).
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Education
- 2007 - 2012Limkokwing University of Creative Technology BotswanaSoftware Engineering with Multimedia
Skills
- • Well organized, eager to learn and pro-active
- • Have a competitive attitude and can thrive under pressure.
- • Excellent communication skills- interact both with clients and cross-company workers.
- • Effective problem solving abilities
- • Organized – Ability to multi-task and prioritize effectively
Hobbies
- • Sports – Walking, Exercise, Soccer/Football
- • Traveling, driving cross borders and long distances
- • Socializing – Community work, Church Activities, Volunteer Work
Personal Details
- Sex: Male
- Marital Status: Single
- Religion: Christianity
- Nationality: Motswana
- Date of Birth: 28/07/1987
References
This information is visible only for registered users.