Graduate

Ensuring that clients(students and lectures) are fully supported on I.C.T and other Information Technology resources.

Call centre agent-answering BTC help centre lines.

installing and configuring computer hardware operating systems and applications;
monitoring and maintaining computer systems and networks;
talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
troubleshooting system and network problems and diagnosing and solving hardware or software faults;