Customer Service Executive

Receive and respond to inbound telephone enquiries/make outbound sales calls, using standard scripts and responses, acting as BTCL’s first-level contact with customers
 Managed a high-volume workload within a deadline-driven environment. Resolved an average of 210 inquiries in any given day and consistently met performance benchmarks in all areas (speed, accuracy, volume).
 Became the lead “go-to” person for new reps and particularly challenging calls as one of the company’s primary trainers of new and established employees.

Receive and respond to inbound telephone enquiries/make outbound sales calls, using standard scripts and responses, acting as BTCL’s first-level contact with customers
 Provides telecommunications fixed and mobile solutions for BTCL, BeMobile
 Receive inbound calls, make outbound calls and sending emails using the Customer Interactive Client (CIC) system
 Responsible for answering the incoming telephone enquiries, complaints and questions from customers their grievances and provide solutions accordingly
 To provide customers with the first level troubleshooting and possible resolution
 Assigns customer queries/complaints through systems and escalate unresolved queries appropriately

Maintaining and troubleshooting of all computer hardware and software applications
 Diagnosing & resolving hardware, software & end users problems.
 Website design and advertising
 Digital Production

End user support, Help Desk Support and IT System Administration
 Responsible for diagnosing & resolving hardware, software & end users problems.
 Updating and monitoring IT user accounts
 Troubleshooting technical problems and implementing solutions
 Responsible for the fast and accurate troubleshooting of reported faults
 Maintaining up to date Antivirus levels on all machines company wide
 Installing and configuring computer systems using different build technologies
 TCP/IP networking and hardware maintenance and repair